Support

Write to hello@thoughtbell.com, or use “Report a problem” in the app's Settings. It helps to include your phone's brand and model.

A reminder didn't ring

1. Open the app on that phone once. Android can close apps to save battery, and then nothing rings until it's opened.
2. Check that the phone is on and has been online recently.
3. Follow the setup steps the app shows, including the battery settings.
4. Ring a test from your app.

If it still doesn't ring, tell us the phone's brand and model. We'd like to fix it.

The code won't connect

A code works once and only for 15 minutes. Make a new one and try again. On their phone, tap “I’ll get reminders” and type it in.

Someone is misusing this

If reminders are arriving that you don't want, tap “Stop all reminders on this phone” on your Home screen. Then write to us with “Misuse” in the subject, and we'll look into it. If you're in danger, call your local emergency number.